I spent a delightful time yesterday with Bob Burg, talking about his new book.
It’s Not About You is an inspirational parable, in which Ben, an up and coming young manager, is charged with persuading five hundred employees of a struggling chair manufacturer to agree to a merger as a way out of their financial woes. Facing what seems like an impossible uphill climb, Ben seeks the advice of Claire, an old friend, who introduces him to an eccentric elderly lady known simply as Aunt Elle.
Our complete interview will be posted on Thursday, but in the meantime here is a brief excerpt in which Bob and I talk about one of my favorite lessons from Aunt Elle, in which she teaches Ben the value of tact. She tells Ben that “Tact is the language of strength.” I asked Bob to explain what she meant by this. . .
What do YOU believe about the value of tact?
